Big Picture provides one-to-one and group support to enhance capacity of staff members to critically reflect on work practices. The support also focuses on building; resilience, competency and team cohesion. Our approach to providing external support is based, initially, on relationship. To critically reflect on work practice takes courage and a level of honestly that needs to be built on trust between the person giving support and the person receiving it. A learning environment will be created that unearths tacit knowledge resulting in staff becoming their own experts, albeit able to draw on a number of resources (including people) when they need them.